Privacy Policy
This privacy policy outlines how Gestionale Alberghiero Italia, operating our site and providing services in Hospitality Technology including Hotel Management Software, Channel Management Solutions, Online Booking Engines, Revenue Management Tools, Property Management System Integration, and Digital Marketing for Hotels, collects, uses, maintains, and discloses information collected from users of this service. We are committed to protecting your privacy and ensuring you have control over your personal information.
Information We Collect
We may collect information from you in various ways when you interact with our online platform, including when you visit our site, register on the site, place an order, fill out a form, use our services, or engage in other activities, features, or resources we make available. The types of information we may collect include:
Personal Identification Information: Information that can identify you directly or indirectly, such as your name, email address, phone number, job title, and company affiliation when you provide it to us, for example, when creating an account or contacting us.
Payment Information: Details necessary to process payments for our services, which may include billing address and payment card details. This information is typically processed securely by third-party payment processors.
Usage Data: Information about how you access and use the service, such as your IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Information You Provide Voluntarily: Any other information you choose to provide to us, such as inquiries, feedback, or communications.
How We Collect Information
We collect information through several methods:
Direct Interactions: You provide information to us when you create an account, purchase services, fill in forms, communicate with us, or otherwise interact with our site or service.
Automated Technologies or Interactions: As you navigate through and interact with our site, we may use automated data collection technologies to gather certain information about your equipment, browsing actions, and patterns. This includes information collected through cookies, web beacons, and other tracking technologies.
Third Parties: We may receive information about you from third parties, such as business partners, service providers, or public sources.
Use of Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
To provide, operate, and maintain our service.
To process transactions and deliver the services you have requested.
To manage your account and provide customer support.
To improve and personalize user experience.
To understand how our users as a group use the services and resources provided on our site.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations.
Legal Basis for Processing
Under applicable data protection laws, such as the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:
Performance of a Contract: Processing your data is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your fundamental rights and freedoms. These include interests in operating and improving our business, providing and maintaining our services, and marketing.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Consent: Where you have given your explicit consent to the processing of your personal data for one or more specific purposes. You have the right to withdraw your consent at any time.
Sharing and Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may share your information with:
Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and only use it for the purposes for which we disclose it to them.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). To protect the rights, property, or safety of Gestionale Alberghiero Italia, our users, or others.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where we process your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before responding to your request.
Security of Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Cookies and Tracking Technologies
Our site may use "cookies" and other tracking technologies to enhance user experience and analyze website traffic. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Your Responsibilities (for Hotel Clients)
If you are a client using our services to manage your hotel operations (including guest data), you are acting as a data controller concerning the personal data of your guests that you input into or process through our service. You are responsible for complying with all applicable data protection laws, including obtaining appropriate consent from your guests (where necessary) and providing them with information about how their data is being processed through your use of our service. We act as a data processor in this relationship and process guest data only on your documented instructions.
Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. Changes to this privacy policy are effective when they are posted on this page.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us at:
Gestionale Alberghiero Italia
Via della Ninna, 7
Florence, Tuscany, 50122
Italy